Privacy Policy

Last updated: January 2025

1. Introduction

Noice Pty Ltd (ABN 91 634 536 360) ("Noice", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Noice AgentDesk.

2. Information We Collect

Account Data

When you create an account, we collect:

• Email address
• Full name
• Profile avatar (if provided)
• Password (stored securely using industry-standard hashing)

Organization Data

For organization accounts, we collect:

• Organization name
• Branding assets (logo, colors)
• Custom domain configuration
• Team member information

Ticket and Project Data

When you use our platform, we collect:

• Ticket summaries and descriptions
• File attachments and documents
• Comments and communications
• Project and workflow configurations

Workflow and AI Processing Data

Our AI-assisted workflows may process:

• Task descriptions and instructions
• Approval decisions and feedback
• Generated content and outputs
• Processing logs and metadata

Technical Data

We automatically collect:

• IP address
• Browser type and version
• Device information
• Access times and pages viewed

3. Third-Party Services

We integrate with the following third-party services to provide our platform:

Integration Services

• Jira - Ticket synchronization and project management
• GitHub - Code repository integration and development workflows

Infrastructure Services

• Amazon Web Services (AWS) S3 - Secure file storage
• Amazon Web Services (AWS) SES - Email delivery
• Cloudflare - DNS and content delivery
• Supabase - Database and authentication

AI Processing

• Anthropic Claude - AI-powered workflow processing, content analysis, and task automation

No Third-Party Analytics or Tracking

We do not use third-party analytics services or advertising trackers. We do not share your data with data brokers or advertising networks.

4. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our platform
• Process your tickets and workflow requests
• Communicate with you about your account and services
• Ensure security and prevent fraud
• Comply with legal obligations

5. Data Storage and Security

Your data is stored securely on servers located in Australia and the United States. We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure backup procedures

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days, except where retention is required by law
• Backup copies may be retained for up to 90 days before deletion
• Anonymized analytics data may be retained indefinitely

7. Your Rights

You have the right to:

• Access - Request a copy of your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data (subject to legal requirements)
• Export - Request a portable copy of your data
• Objection - Object to certain processing of your data

To exercise these rights, please contact us using the details below.

8. Cookies

We use essential cookies only for session management and authentication. We do not use:

• Advertising cookies
• Third-party tracking cookies
• Analytics cookies from external providers

Essential cookies are necessary for the platform to function and cannot be disabled.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than Australia, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: